Shipping policy
ESTIMATE DELIVERY 10-15 DAYS
Our products are delivered in the following ways:
SMALL PARCEL DELIVERY (e.g.,UPS,FEDEX): Unpacking, assembly or pre-inspection or any other required special services are NOT included.
This service level provides:
– Delivery to outside of door only
– No appointment scheduling
– Maximum shipment weight 150 lbs (total shipment)
– No signature required
– Picture of delivery serves as POD
LARGE PARCEL ITEMS (LTL, TRUCK)
Door Step service: Unpacking, assembly or pre-inspection or any other required special services are NOT included.
This service level provides:
– Delivery to outside of door only
– No appointment scheduling
– Maximum shipment weight 150 lbs (total shipment)
– No signature required
– Picture of delivery serves as POD
Threshold service: Unpacking, assembly or pre-inspection or any other required special services are NOT included.
This service level provides:
– Delivery to first dry area inside home (or outside dry area such as garage)
– Appointment scheduling
– Two flights of stairs
– No unpacking
– Signature required
White glove service: Unpacking, assembly or pre-inspection or any other required special services are included.
This service level provides:
– Appointment scheduling
– Unpacking at customer's home
– Placement of furniture in room of choice
– Two flights of stairs
– Up to 20 minutes of onsite light assembly
– Removal of debris
– Signature required
Delivery companies are not able to make modifications to a customer's home such as mounting an item to a wall or removing doors if they are too narrow for furniture to pass through.
Existing items cannot be moved or disassembled by our delivery team. You room must be ready to receive the delivery when our team arrives.
Your delivery location matters greatly. Delivery times are determined by your location, the item's stocked location, and the carrier's routing to your area.
TRACKING YOUR ORDER
Most of our shipments are shipped freight with specialized furniture carriers. Depending on your location, your order may be shipped to a local final mile provider in your area, who will then contact you to make final delivery arrangements.
We will send you tracking information once your order leaves our warehouse. You will then receive a call or email to schedule your delivery, typically within 1 week of your delivery date.
Some smaller items are shipped small parcel with Fedex or UPS to your doorstep.
CHANGING YOUR ODER
If you need to change your address after placing an order please get in touch with us ASAP so that we can edit the info in our system before it ships. Keep in mind that once your shipment is on the way, it becomes more difficult to reroute it. Of course, we’ll do whatever we can to assist, however you may be responsible for rerouting charges.
RECEIVING YOUR ORDER
Please inspect your package immediately to ensure it didn’t get damaged during delivery. We make a valiant effort to prevent this with our specialized packaging design, but unfortunately we can’t control what goes down between our door and yours. In the event that your product has sustained damages of any kind, note the damage with the driver on the paperwork and reach out to us within 48 hours of delivery.
If the damage is minor/cosmetic, keep the furniture and contact us for options.
IN CASE OF DAMAGE OR DEFECT
Keep calm, snap a few pics of the problem (including the packaging) and send them over to us. We’ll get it taken care of. Deep breaths.
Please ensure that all damages are reported within 48 hours of delivery to facilitate an easy return. Send us the details via email support@shopcasabianca.com
MISSING PARTS
In the event you find your item is missing something, first double-check the boxes as hardware and parts sometimes blend into the packaging materials and get left behind. Then, check inside drawers as some parts are packed internally. If all else fails, reach out to us as soon as you can so that we can get you what you need as soon as possible.
STORAGE FEES
To ensure efficient order processing and timely delivery, it is essential that customers are prepared to accept their shipments when carriers are ready for delivery. Failure to accept delivery within the specified timeframe may result in the incurrence of storage fees. These fees cover the costs associated with safely storing your items until a suitable delivery time can be arranged. We encourage our valued customers to coordinate closely with carriers and promptly schedule deliveries to avoid any unnecessary storage charges. Your cooperation helps us maintain a seamless shopping experience and uphold our commitment to exceptional service. If, for ANY reason you need to delay, or hold a shipment please reach out to us immediately.
For frequently asked shipping questions, please visit our FAQ page.
WARRANTY
One-Year Limited Warranty
( Motor 5 yrs | Battery 1 yr)
Coverage:
This limited warranty covers any defects in material or workmanship under normal use during the warranty period.
Warranty Period:
The warranty period for products purchased begins from the date of purchase.
What Will We Do to Correct Problems?
During the warranty period, Casabianca Home will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
What Does This Warranty Not Cover?
This warranty does not cover any problem caused by:
Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
Damage resulting from unauthorized modification, alteration, or repair.
Products which have been used for purposes other than their intended use.
Normal wear and tear.
What Do You Have to Do?
To obtain warranty service, you must first contact us at support@casabiancafurniture.com to determine the problem and the most appropriate solution for you.